Return policy
This temporary return policy describes the rules that apply to any orders or services offered by Visia.
Scope
- This policy applies to products and services sold by Visia through its website or by quote, subject to any specific terms stated at the time of ordering.
- Some digital services performed immediately may not be refundable where allowed by law.
Right of withdrawal
- Where applicable, the right of withdrawal may be exercised within the legal timeframe from the conclusion of the contract or receipt of the product.
- To exercise this right, you may contact us at: contact@visia.example.
Refunds
- Once the request has been approved, the refund is made using the same payment method used for the order, unless otherwise agreed.
- Processing times may vary depending on the bank or payment provider.
Exceptions
- Services already fully performed, digital content supplied without a physical medium after express consent, or personalized services may be excluded from refunds under applicable law.
- Each offer may include specific rules that prevail when clearly stated before purchase.